Our philosophy is to treat you as we would like to be treated. with this in mind and to make life easy we have complied some answers to frequently asked questions.
How easy is it to get set-up with Chameleon-i online recruitment software?
You really can be up and running instantly. You don’t need to download any software and there is no installation or configuration. Once you’ve signed up and we have checked your details we will send you a unique username and password and you can get started.
What is the minimum or maximum amount of users?
There is not a minimum or maximum number of users. Whether you are a start-up recruitment agency or an established SME the flexibility of Chameleon-i means there are no restrictions on the amount of users.
Can you accommodate remote users, even if they are international?
Yes. The flexibility of web-based recruitment software means that you have the freedom to work from anywhere in the world. You can use our security settings to restrict access rights for users if required.
I have a problem who do I contact?
We have a fully searchable help centre to assist you with any ‘how to’ queries you might have. If you have a technical issue that you need resolving, in the first instance visit our ‘Support Center’ and one of our online team will be able to take and record the query and help you resolve the issue. You can also email firstname.lastname@example.org or call us on +44 (0)1483 600370.
I would like a website that integrates with Chameleon-i database
This is not a problem, we offer a number of different website packages to suit your agency ranging from the self build £50 per month blueprint website, our template website package, where our designers will apply your brand and images to a template through to our fully bespoke website package, tailored specifically to your agency and target audience.
Can I integrate Chameleon-i with my current website?
Yes, we offer a number of solutions including our iFrames integration kit that will allow you to integrate your existing website with the Chameleon-i functionality. You could also use our WordPress plugin or Joomla extension or our API to build your own solution.
What happens after the 30 day free trial?
At any point during or after the trial you can choose to purchase licence/s for Chameleon-i, which will give you all the functionality of the full product. You can also choose to add additional company wide modules or integrated partner services. We will contact you throughout the trial alerting you to how many days you have left. At the end of the trial you will have the option of purchasing a licence, or if you do not want to continue using Chameleon-i, extract your data.
How long is my data held for?
While your account is active your data will be held indefinitely, however if you or your company does not log into the account for 90 days, we reserve the right to securely delete your data. Further information on this can be found on our service agreement.
How secure is my data?
Your data is your own and we store it on your behalf. We guarantee that it won’t be sold, distributed or made available to any third parties.
Is it simple to upload my existing recruitment data?
Yes. We have a number templates for you to use to import your data. If you would prefer, we provide a paid for data migration service, speak to our team for further details and prices.
Will I be tied into a contract?
There is no fixed contract. Our user licences and modules are operated on a month-to-month basis and you can choose to turn them on or off as your recruitment business requires.
When will I be invoiced for using Chameleon-i?
The account administrator (the user that signs up for a Chameleon-i account) will be sent our invoice and payment reminders unless another person is specified by default. We bill on a pro-rata rolling monthly basis in arrears, please see our service agreement for full details.
How do I pay for additional licences and modules?
You can pay for and activate additional licences and modules directly through your Chameleon-i account upon invoicing.
What payment options are available?
We offer Direct debit to UK clients and have a secure payment gateway for debit or credit card paymeny. You can also pay directly via by electronic bank transfer.
Can I re-assign or delete user accounts?
Yes it is simple to delete users and transfer their data to another user. Each user licence is charged on a pay as you go basis, so you can add or remove them as your company changes. You can also archive a users accounts for a small charge to retain all data as is whilst removing access for that user, ideal when an employee leaves your agency.
Is Chameleon-i online recruitment software Apple Mac compatible?
Yes, Chameleon-i is browser-based, there are no compatibility issues that are normally associated with traditional ASP and server based recruitment software solutions.